Returns & Refunds

1. Our commitment

Your satisfaction matters to us. Because sanitary napkins are personal hygiene products, returns are handled carefully to keep everyone safe — please read the eligibility criteria below.

2. Return eligibility

We accept returns and replacements in the following cases:

• You received a damaged, defective or wrong item
• The outer packaging seal is intact and unopened
• The request is raised within 7 days of delivery

3. Non-returnable items

For hygiene and safety reasons, opened or used packs cannot be returned unless they were defective or damaged on arrival.

4. How to request a return

Email us at care@nepokit.com with your order ID, a description of the issue and a photo (for damaged items). Our team will review your request within 48 hours and guide you through the next steps.

5. Refunds

Once your return is approved and received, refunds are processed to your original payment method within 5–7 business days. For Cash on Delivery orders, refunds are issued via bank transfer or UPI.

6. Replacements

If you prefer a replacement instead of a refund for a damaged or defective product, we will ship a fresh pack to you at no additional cost.

7. Contact

For any return or refund questions, reach our care team at care@nepokit.com or +91 98765 43210.